Frequently Asked Questions

Here are a few questions we are often asked, and they can serve as background on how Gabby works.

1. Do you sell directly to the public?

Our products are available to the trade only, but are sold to the public through reputable retail stores (dealers) and approved designers. To find a store in your area visit, Find a Dealer.

For the trade, find one of our dedicated Sales Representatives in your area or visit one of our Showrooms.

2. Where can I see your products?

Pictures of all of our Products are available on our site or by viewing our Online Catalog. A dealer in your area would be able to tell you what items they have in their store, and would be more than willing to order you something from the site.

If there is not a Gabby Dealer in your area, please Contact Us or email Gabby’s customer service would be happy to help you find our products.

3. What are Unique Finds?

Unique Finds is our collection of one-of-a-kind vintage and antique pieces collected from all over the world. We re-in vision them to bring out the characteristic that make these pieces so special. Unique Finds are only available on our website. They are only available for a limited time and in limited quantity.

4. How do I request a catalog and price list?

For prospective dealers or designers, the cost of a catalog is $20, but will be reimbursed when you place your first order. Email, contact Customer Service at 888-868-4267, or contact your local Sales Representative.

For pricing information, we have a bi-weekly update that is sent to all of our customers with pricing information and availability. To sign up for the email update, contact Customer Service or email us.

5. The piece I ordered does not exactly match the piece I saw in the show room…

Because of the techniques used to craft our unique decor, variation between individual products can be expected and appreciated. Many of our products are constructed from reclaimed or recycled materials. We also use hand distressing techniques to add character and aged appeal to each product.

6. Do you provide COM or Custom Pieces?

As of now, Gabby does not offer custom pieces or a COM program. Very soon, however, we will be introducing a new line that will have custom fabric selections and offer a COM program.

7. How do I become a Gabby Dealer or approved designer, and is there a minimum opening order?

Contact a sales representative in your are by visiting our Contact Us page or contact Gabby’s Customer Service at 888-868-4267. They will be happy to assist you in getting Login information, and in becoming a Gabby Dealer or Approved Designer. There is not a minimum opening order.

8. Currently I am a Summer Classics dealer or designer, does that mean I am also set up with Gabby?

Your Sales Representative will be able to answer your questions on how to sell Gabby’s products. You can also contact Customer Service at 205-987-3100 or 888-868-4267.

9. Where do your products ship from, which freight companies do you use, and what are your lead times?

Our products ship from Montevallo, AL. and Los Angeles, CA. We use Zenith and Watkins & Shepard freight companies. Lead times vary by product. However for real time availability and shipping information, you can sign up for our automated list by Contacting US or your Sales Representative. You can also check availability and shipping information by using your Login information.

If there are questions you have but do not see answered above; ask them by commenting on this post, sending an email to Subject:FAQ, or use the form on our Contact Us page.

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